Beyond the emerging vendors, Gartner gave serious consideration, as it did last year, to including open-source BI suppliers in the Magic Quadrant. While this year, both major open-source BI platform suppliers generated enough revenue to be included in the Magic Quadrant, they did not garner enough customer survey responses. Although they did not meet the references requirement, Jaspersoft and another vendor have emerged as viable players in the BI platform market. These open-source vendors provide comprehensive BI platform capabilities that are comparable in many functional areas with those of traditional BI platform vendors. A key part of the vendors' strategy is to forge OEM relationships with commercial independent software vendors (ISVs) looking to easily embed BI functionality at a low price point. Jaspersoft enable ISVs to embed their open-source BI components without being bound by the GNU General Public License terms and conditions. Given their subscription-based model, the vendors need to provide exceptional support. This was reflected in the Magic Quadrant customer survey, as Jaspersoft and the other vendor scored strongly on the customer support question — higher than any of the megavendors for the second year in a row.

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